Essential disclosures

Order support

Please include the order number and a clear description of the question. For damaged, defective, incorrect, or missing items, include useful photos when available so the support team can review the order accurately.

Contact details

Email: support@helinoex.shop
Phone: 731-424-8136
Business address: 4354 Oak Dr, Alvarado, Texas, 76009, United States

Additional details

Business identity

helinoex operates the brand and online store at helinoex.shop. The domain, support channel, and business details on this page are the official public contact points for this storefront.

Business hours

Our published support availability is Weekdays 9 AM to 5 PM. Messages received outside those hours are reviewed on the next business day, excluding public holidays.

Returns and delivery questions

Do not send returns before receiving approved instructions and confirming the address in our Return and Refund Policy. Shipping estimates, carrier details, and delivery costs are published in our Shipping Policy and at checkout.

How we respond

Contact support@helinoex.shop or 731-424-8136. We use the information supplied only to identify the request, review the relevant order, and provide a response. Sensitive payment credentials should never be sent by email.